During the warranty period, if any problem, we will make every effort to provide you with satisfactory services. To ensure you receive your full product warranty benefits, please read the following parts carefully:

We certify as below:

Warranty Period

One year from the date of delivery of the product.

The delivery date of online, telephone or other off-site transactions is the same as delivery date recorded by the third-party logistics; in other cases, the invoice date should be regarded as delivery date, but if you can effectively prove that the invoice date is earlier than the actual delivery date and it is not caused by your end, the actual delivery date shall prevail with our confirmation. If you are unable to provide valid third-party logistics delivery information or invoices, the warranty date will be calculated from 30 days after the product leaves the factory.

Warranty Policy

• Within 12 months since the start of the warranty period, if the product has a performance failure, and it is confirmed by us or our authorized after-sales service center, you can enjoy free repair or component replacement services. The repaired product or product with replaced components will continue to enjoy the warranty service during the remaining of the original product. If the remaining warranty service period is less than 3 months when warranty period the repair or component replacement occurs, the remaining warranty period will be extended to 3 months.
• When return or replacement is required, the product should be in original condition in complete packaging. The main product itself as well as all the accessories should be without any damage, scratches or breakage. For repairs, new components become part of your product, and the components replaced should be returned to us.
• For product hardware failures within scope of warranty, we will bear the logistics costs as well as other costs incurred by the warranty. For the failures or damages that are confirmed not in the coverage of warranty, unless otherwise specified at that time, you shall bear the round-trip freight (if any) and the risks in the transportation process.

Warranty range doesn’t include the following:

• Failures or damages caused by improper physical or operating environment, force majeure, improper maintenance or storage, such as misuse, accident, modification, private dismantling, liquid intake, etc.
• Unauthorized organization or personnel dismantle or repair without our authorization;
• Discoloration, wear and consumption during use;
• The relevant labels and marks of the products or parts are changed or removed, such as: the product information or serial number on the warranty certificate does not match the actual product, or has been altered;
• Components with obvious damages by hard objects, scratching marks, broken corners, severe deformations and other breakages.
• Warranty period expires.

*You can always contact us for any question via info@binovo.cn